TRADE-INS & UPGRADES

Trade-Up
If you bought a machine and instantly realize you really wanted a better model, you may “return” the original machine and trade up to a better model without having to pay our standard 5% restocking fee (provided the machine is in like-new condition). As long as the machine was purchased within 30 days, you simply pay the difference between the two models. If you trade down, for any reason, you will pay a 5% restocking fee.

Trade-In Any Brand Tennis Ball Machine
Our trade-in program allows you to trade-in any Lobster ball machine or any non-Lobster brand of tennis ball machine in exchange for 15% off retail of any Lobster machine. If you provide photographic evidence that the machine has been placed out of service, Lobster will extend a 15% discount on the purchase of any newly purchased tennis or pickleball machine. Please call 800-526-4041 for more details or email orders@lobstersports.com.

Upgrade Your Existing Ball Machine
Ready to move to that next level of play? If you are an existing Lobster ball machine owner and would like to upgrade your machine to a new model or add any new accessories, please contact us with your machine's serial number.  Please note machines built before 2010 cannot be upgraded.  All inbound and outbound shipping associated with upgrades will be at the customer's expense.  Prices below are not inclusive of shipping costs.

Machine Upgrade Options

Elite machines must be sent back to the factory for these upgrades. You will be responsible for inbound and outbound shipping costs associated with upgrading your machine.  Prices above are not inclusive of shipping.  Grand machines can be upgraded at your convenience in the comfort of your own home.

If interested, please call 800-526-4041 for more details or email customerservice@lobstersports.com.